Update - Approximately 70% of the traffic is now being routed to restored services, receiving a successful 200 status code. We will continue to monitor the situation closely.
Jul 11, 2024 - 14:38 CEST
Update - All files and system recovered! We have changed DNS for all clients affected 08.21 norwegian time. Income traffic is starting to increase. Please let it go 30m to 5 hr for all internet providers to update their nameservers.
Jul 11, 2024 - 08:27 CEST
Update - Database recovery OK. However, just under 4 percent of customers have customized applications that need to be handled manually with changes in PHP setup and modules. Technicians are currently going through these applications and online stores before a full resolution.
Jul 10, 2024 - 12:30 CEST
Update - The update took place overnight. We expect services and websites to be fully operational within the next two hours. Confirmation will follow.
Jul 10, 2024 - 07:24 CEST
Update - Deployment to the test environment has been successful. We have now initiated the transfer to customer nodes. We will be working throughout the evening and night, and so far, we have not encountered any further issues. The next update will be provided as soon as all customer instances are confirmed to be operational, or by 06:00 tomorrow at the latest.
Jul 09, 2024 - 19:02 CEST
Update - We have initiated the process of restoring the databases to a test server. This step is being taken to verify that the databases function correctly without any validation errors before pushing it out to affected customers servers.
Jul 09, 2024 - 15:19 CEST
Update - We regret to inform you that some databases have become corrupted. Efforts are currently underway to restore these databases, but due to strong encryption, the process of refactoring is taking some time. The full extent of the issue is currently unknown, and we will provide an update at 18:30. The outlook is positive, and we believe the files can be restored by the end of the day.

We deeply apologize for the challenges this is causing for you and your customers. We are actively working to resolve the issue together with our subcontractor. We have also extended our phone support hours until the matter is resolved. Please contact us at +47 22 25 80 00, as email inquiries are experiencing high volumes.

We want to emphasize that no files or services have been lost or compromised; it is solely the database services that are not functioning as they should.

Jul 09, 2024 - 15:01 CEST
Update - All services confirmed restored. Some customers with a special setup or fresh database connections created shortly before the error occurred need to be provisioned manually. Technicians work through the night to go through this and ensure that all services are operational as quickly as possible and before the working day begins. You as a customer do not have to do anything yourself. We have temporarily disabled access to web hosting on virtual machines for those concerned, so that we avoid double file changes while the error correction is in progress. We expect the next update to be the final one on this incident.
Jul 09, 2024 - 00:32 CEST
Update - Recovery is finished. We will monitor the situation and confirm that all client services are stable for the next hours. Last update will come soon.
Jul 08, 2024 - 23:36 CEST
Update - We see that several users experience occasional errors in reaching the services again. Technicians are on the case and troubleshooting has begun. We will update the matter shortly.
Jul 08, 2024 - 08:32 CEST
Update - Services are restored for 95% of the affected users. We are working on getting all instances up for the rest of the clients.
Jul 07, 2024 - 19:08 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 05, 2024 - 18:48 CEST
Update - Services are on its way up again.
Jul 05, 2024 - 16:50 CEST
Identified - The issue has been identified and a fix is being implemented.
Jul 05, 2024 - 15:11 CEST
Investigating - We are currently investigating an issue at the moment.
Jul 05, 2024 - 12:40 CEST

About This Site

This page provides continuous updates on any downtime, scheduled maintenance, and other issues that might affect your experience. Our goal is to maintain transparency and keep you informed about the health and availability of our systems. If you encounter any issues, please check this page for the latest updates and expected resolution times.

Data Center - Oslo Degraded Performance
90 days ago
98.33 % uptime
Today
Data Center - Stockholm Operational
90 days ago
100.0 % uptime
Today
DNS Operational
90 days ago
99.99 % uptime
Today
Virtual machine (VM) Operational
90 days ago
100.0 % uptime
Today
Shared hosting Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 22, 2024

No incidents reported today.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

Unresolved incident: Issue with shared hosting and KVM-based VPS.

Jul 10, 2024
Jul 9, 2024
Resolved - This incident has been resolved.
Jul 9, 15:20 CEST
Investigating - We are currently investigating the issue. Some clients might experience issues with updating zone files. The issue is not affecting usage or availability but gives an error when trying to change records.
Jul 9, 15:16 CEST
Jul 8, 2024